Refund Policy

We aim to be fair and transparent. Please read our refund policy to understand the situations in which a refund may be issued.

1. Eligible for a Refund

Refunds are considered when a paid membership was activated but you were unable to use the service due to a genuine issue on our side, such as repeated technical failures that prevent you from accessing your account or contacting members after a reasonable period.

We also consider refunds where a payment was made by mistake (for example, a duplicate payment or incorrect amount) and has not been used to activate a plan.

2. Not Eligible for a Refund

• Memberships already used or partially used for their intended purpose.
• Plans where contact access and profile features were fully provided.
• Change of mind after the plan has been activated.
• Requests made beyond 7 days of the purchase of an activated plan.
• Inability to find a match — the service itself has been delivered.

3. How to Request a Refund

To request a refund, please use our contact page with your order ID, the email used for payment, and a short explanation of the issue. Share any supporting details (such as a payment screenshot) so we can process your request accurately.

4. Processing Time

Approved refunds are typically processed within 7-10 business days. The refund will be returned through the same method used for payment. Please allow additional time for your bank or payment provider to reflect the credit.

5. Decisions

Refund decisions are made at our discretion after reviewing the facts of each case. We may offer an alternative solution, such as a plan extension or an upgrade credit, where a refund is not applicable.